AI assistants for support suck

[nudelinks]

Try get a real human on support to solve an issue when sites are moving towards AI support. You ask a question it gives you a canned reply, this is not advancing technology just frustrating users.

[TheButcher]

My bank has it on phone banking, Paypal has it now, it will get refined over time and more effective.

[Colmike7]

I worked for a tech support company like 15 years ago, and they started doing that then. It's supposed to make less calls come in to a real person to cut down on call volumes and wait times, but also because when a company outsources that to an overflow office, they're paying by the call so that cuts down costs there too. But, completely replacing support with automation is stupid.

[nudelinks]

It took me 15 minutes and got circle jerked with the answers so I gave up looking for their phone number it’s not listed on the site

[razor]

Get used toit as Colmike7 posted it is how companies are moving to cut costs.

[jag]

I do nearly everything online and avoid telephone ordering, even when I place an order for pizza it is online.

[viking]

I do nearly everything online and avoid telephone ordering, even when I place an order for pizza it is online.

word

[Franksdomains]

Look at it from the corporate point, cutting back on expenses is their only way to make more money, that is why they do it, very simple.

[koster]

Look at it from the corporate point, cutting back on expenses is their only way to make more money, that is why they do it, very simple.

yep