[BUSINESS] Ticket support - rant!

[Wm2man]

This bugs me I sent my host a ticket through their site. They answered it but I never got an email to say the ticket was replied to so i called them up and they said go check the ticket we have answered it. Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

End of rant

[bill]

i have had 100% customer satisfaction at webline-services.com (host4porn.com)

emails and ticketing systems work 100% of the time for me

[TheButcher]

i have had 100% customer satisfaction at webline-services.com (host4porn.com)

emails and ticketing systems work 100% of the time for me

The same with me

[24alex]

Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

you would think it would all be that way

[LuKenGas]

OP makes a good point.

[Boner]

This bugs me I sent my host a ticket through their site. They answered it but I never got an email to say the ticket was replied to so i called them up and they said go check the ticket we have answered it. Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

End of rant

Have you opened a new ticket to tell them about this email idea of yours?

[TheButcher]

This bugs me I sent my host a ticket through their site. They answered it but I never got an email to say the ticket was replied to so i called them up and they said go check the ticket we have answered it. Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

End of rant

Have you opened a new ticket to tell them about this email idea of yours?

LOL you made me laugh first thing in the morning, good one boss.

[pussylover]

This bugs me I sent my host a ticket through their site. They answered it but I never got an email to say the ticket was replied to so i called them up and they said go check the ticket we have answered it. Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

End of rant

That is logical and good for business all round.

[khosango]

My host does the email when a ticket is replied by them.

[born2bewild]

Nothing to rant about but a simple idea that is logical. Good for you for bringing this up.

[fetishnews]

This bugs me I sent my host a ticket through their site. They answered it but I never got an email to say the ticket was replied to so i called them up and they said go check the ticket we have answered it. Hey if you run a ticket system email the fucking person who opened it so they know you have replied.

End of rant

You should tell your host to change their ticket response system to include an email.

[gspotman]

Open a ticket with them tell them they are dumb fucks.

[BHT]

I've run into this a couple of places & said screw this did not waste time.

[GlennfromLA]

It has to be a simple code to notify the other person that a ticket was replied to.

[DeSexGuide]

It's an over sight or a script error, most ticketing systems I have used do email the client when the re is a reply.