What do you look for in a webhosting company?

[bbwlover]

If I change I will definitely go with host4porn because I see you here all the time and their banners on the forum.

[WhitelabelIT]

If I change I will definitely go with host4porn because I see you here all the time and their banners on the forum.

Im here because I love the chat to be honest, and it is an enjoyable part of job description. As a rep for Host4Porn though I can tell you we welcome you with open arms and you can rest assured we will do our best to make you a happy customer! that's what we are all about. happy people is good for business hahaha

[WhitelabelIT]

whitelabelIT your reply is spot on as a host but not all newbs know the in and outs of cpanel, just saying.

that is understandable, but there are resources to read up on. if you are not paying managed services, you really shouldn't expect the host to work magic for you. Although a good host will do there best to help out regardless.

Spot on. Going to the host with problems is usually my last resort. I find it to be beneficial to know what makes things tick and there's an abundance of resources out there. Plus I'm too cheap to spring for manged services. lol. I get frustrated (very frustrated) when healing with the host. Obviously when I contact them I'm already aggravated with the problem at hand and my inability to fix it. So when I get on live chat (my preference) and get someone asking basic questions, going thru obvious steps, hoops, etc and I have to repeat myself to get them to comprehend it's hard to keep my cool. It's not the poor saps fault that happened to be unlucky enough to catch my call and I usually make sure I thank them, wish them a wonderful rest of the day and apologize if I feel that's in order.

Thats right, and as a host we wish there were more people like you out there, you are very knowledgeable of what makes things tick as you say. Reality is that there is very few people like that out there, so when people reach out for help initial instinct is to ask the basics. specially on livechat. Support tickets can be a hassle but a lot of the time you will get better support services through a support ticket. At least here at Host4Porn we try to answer tickets within a few minutes, and if its an urgent problem its almost like being on livechat with the speed of the replies. I speak for Host4Porn though. I know that is a very flawed system in many other Host.

[badkitty]

There is one host replying in this thread, where are the other reps.

[CTE]

Free back up is what convinced me to go with my current host

[WhitelabelIT]

Free back up is what convinced me to go with my current host

How does free backup, free migration, free trial of the TrustE Privacy seal or even free SSL when you get cPanel, and! an optimized network with a 6TB bandwidth or higher on all our VPS plans? oh and I can find some coupons for anyone interested as well. hahahaha just saying

[JPDomains]

Free back up is what convinced me to go with my current host

How does free backup, free migration, free trial of the TrustE Privacy seal or even free SSL when you get cPanel, and! an optimized network with a 6TB bandwidth or higher on all our VPS plans? oh and I can find some coupons for anyone interested as well. hahahaha just saying

throw in free cpanel for a dedicated server at a fair price I'll take one tomorrow, only because you are a regular here and I feel good dealing with regulars on this forum.

[WhitelabelIT]

Free back up is what convinced me to go with my current host

How does free backup, free migration, free trial of the TrustE Privacy seal or even free SSL when you get cPanel, and! an optimized network with a 6TB bandwidth or higher on all our VPS plans? oh and I can find some coupons for anyone interested as well. hahahaha just saying

throw in free cpanel for a dedicated server at a fair price I'll take one tomorrow, only because you are a regular here and I feel good dealing with regulars on this forum.

What Kind of resources are you looking to have in the dedicated server?
we have servers from core i3 500GB HDD and 8GB RAM, to Quad Core X5570 500G SSD Drive 48 GB RAM, tell me what you need and ill see what I can do for you.

[born2bewild]

Lots of ideas in this thread.

[gotonudecom]

The question is pretty straight forward. What do you look for in a webhosting company. in essence what features are most important to you guys to make you want to stay or go with a certain host?

Pre configured packages that include the proper setup of the Domain, DNS, SSl, email, newsletter, anti spam, anti hack, etc are not really features, but should be included with each basic package.

Uptime is something you assume is included. It is NOT a feature.

If you assume the webhosting company has all the hosting stuff down (no pun), then the most important 'feature' would be 'Support'.

Support that can say 'yes we can' even if there is a $5 or $25 fee or more, if the task requires it.
Managed server is great at many hosting providers and the support seems to be a notch above, but these still seem to be limited.

To many hosting companies / support staff expect you to know to much about their job.

A ticket system with hours between replies is not acceptable. Support people reading a script or asking the person in the cubical next to them is not acceptable.

I don't want to operate a server, debug a server, or contact support so they can say they see no problem 'is there anything else we can do for you today?'

The last hosting company I tried, the support person kept changing, was not reading the thread before responding (common for support), never seemed to get a grasp of what I was attempting to do and finally the main reason I canceled was due to the hours between responses that caused my project to explode into weeks instead of hours.

When I am still learning or refreshing my memory on what needs to be done, I do not need to also train support staff.

Number one feature (not managed services either)

Support staff that can actually help with every aspect of hosting. From debugging bad plugins to server email configuration. Doing this in a timely manner (live) would be great.

and Uptime!

[dom_trev]

It is all about how fast my sites open not so much the money, you can get a good managed setup anywhere today for right around a 100 bucks a month

[pussylover]

It is all about how fast my sites open not so much the money, you can get a good managed setup anywhere today for right around a 100 bucks a month

That is all that i want not to have to open tickets all the time for support

[WhitelabelIT]

The question is pretty straight forward. What do you look for in a webhosting company. in essence what features are most important to you guys to make you want to stay or go with a certain host?

Pre configured packages that include the proper setup of the Domain, DNS, SSl, email, newsletter, anti spam, anti hack, etc are not really features, but should be included with each basic package.

Uptime is something you assume is included. It is NOT a feature.

If you assume the webhosting company has all the hosting stuff down (no pun), then the most important 'feature' would be 'Support'.

Support that can say 'yes we can' even if there is a $5 or $25 fee or more, if the task requires it.
Managed server is great at many hosting providers and the support seems to be a notch above, but these still seem to be limited.

To many hosting companies / support staff expect you to know to much about their job.

A ticket system with hours between replies is not acceptable. Support people reading a script or asking the person in the cubical next to them is not acceptable.

I don't want to operate a server, debug a server, or contact support so they can say they see no problem 'is there anything else we can do for you today?'

The last hosting company I tried, the support person kept changing, was not reading the thread before responding (common for support), never seemed to get a grasp of what I was attempting to do and finally the main reason I canceled was due to the hours between responses that caused my project to explode into weeks instead of hours.

When I am still learning or refreshing my memory on what needs to be done, I do not need to also train support staff.

Number one feature (not managed services either)

Support staff that can actually help with every aspect of hosting. From debugging bad plugins to server email configuration. Doing this in a timely manner (live) would be great.

and Uptime!

Wow, you said it all pretty well. That seems to be the pattern for success in this part of the industry, Good plans with reasonable prices, excellent support and uptime (not a feature).

[BraSSballs]

fast load times and no down times

[vblogger]

WhitelabelIT you are the biggest asset ti your company and would go with any host you work for. You just seem a real nice guy man.