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ispdn
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hosting tickets

#1

Post by ispdn » June 30th, 2021, 11:00 am

how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.




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TheButcher
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#2

Post by TheButcher » June 30th, 2021, 11:05 am

In 23 years I have never run into a host that has a better tech support department than my current host, I bug them for things I can not do myself in CPanel and some times not joking it gets done in 2-3 minutes from opening the initial ticket. Go check out Host4Porn you can not go wrong with these guys, and their prices are really good.

Peace

pussylover
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#3

Post by pussylover » July 1st, 2021, 8:31 am

When my site is down I want it fixed now not in an hour.




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Toons-man
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#4

Post by Toons-man » July 1st, 2021, 6:04 pm

pussylover wrote: ↑
July 1st, 2021, 8:31 am
When my site is down I want it fixed now not in an hour.
At least a reply from the support ticket in 10 mins.




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HeidiHoe
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#5

Post by HeidiHoe » July 2nd, 2021, 10:18 am

ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
Maybe it's time to find a new host. I never had anything but positive experiences with mine. Their link is in my signature below :)
The Fourth Turning Is Here

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pussyhunter
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#6

Post by pussyhunter » July 3rd, 2021, 7:08 am

HeidiHoe wrote: ↑
July 2nd, 2021, 10:18 am
ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
Maybe it's time to find a new host. I never had anything but positive experiences with mine. Their link is in my signature below :)
No kidding an hour and a half with no reply is bad hosting




voyeurz
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#7

Post by voyeurz » July 4th, 2021, 6:12 pm

pussyhunter wrote: ↑
July 3rd, 2021, 7:08 am
HeidiHoe wrote: ↑
July 2nd, 2021, 10:18 am
ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
Maybe it's time to find a new host. I never had anything but positive experiences with mine. Their link is in my signature below :)
No kidding an hour and a half with no reply is bad hosting
Move asap if that is how long they take to reply




Gaming_Mike
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#8

Post by Gaming_Mike » July 5th, 2021, 2:56 pm

voyeurz wrote: ↑
July 4th, 2021, 6:12 pm

Move asap if that is how long they take to reply


Only thing I would have done




Austin
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#9

Post by Austin » July 6th, 2021, 11:17 am

15 mins to get the problem fixed I can live with, 15 mins to get a reply that they got the message is ridiculous.




Alexandru
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#10

Post by Alexandru » July 7th, 2021, 9:32 am

ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
you have too much patients




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Terry
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#11

Post by Terry » July 8th, 2021, 11:02 am

ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
you're crazy if you stay with that host




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TheButcher
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#12

Post by TheButcher » July 9th, 2021, 8:18 am

Terry wrote: ↑
July 8th, 2021, 11:02 am
ispdn wrote: ↑
June 30th, 2021, 11:00 am
how long is it you wait after opening a ticket for your host to reply and get on with the fix?

It's been an hour and a 23 mins my server is throwing 500 errors, no word back from my host.
you're crazy if you stay with that host
Amen

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gotonudecom
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#13

Post by gotonudecom » July 10th, 2021, 12:26 am

Depends on what you are paying!

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#14

Post by deviantz » July 13th, 2021, 8:48 am

What separates a good host from a mediocre one is how good they support is.




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gotonudecom
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#15

Post by gotonudecom » July 15th, 2021, 8:43 pm

deviantz wrote: ↑
July 13th, 2021, 8:48 am
What separates a good host from a mediocre one is how good they support is.
Exactly.

hosting tickets

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